Poor Connectivity Technology
James
4/8/2021
I provide a review with this same subject line 3 days ago. I received prompt follow-up from the Samsung Customer Service. The feedback, however, is the root of the issue. 1) The Customer Service contact informed me that the two (hood and range) should connect. Their own organization does not even understand that they do not nor which ones properly connect and 2) I was asked to connect with SmartThings Customer Service to correct the issue. I already did that prior to my first review. They are the ones that let me know the items did not connect.
Again, totally disappointed in a full kitchen suite, refrigerator, dishwasher, range and hood, where 3 of the items all connect via SmartThings app and one, even with Bluetooth, cannot. I stick by my original feedback. Poor execution of technology by Samsung.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor Connectivity Technology
James
4/5/2021
the product does not connect to my brand new samsung range. this was not clear at the time of purchase nor during the kitchen remodel. i do not understand how a $2400 range with wifi technology and $900 hood cannot connect.
maybe i could get past this fact. however, the fact that it cannot connect to the smartthings app is also stupid (couldn't think of a better adjective). why would samsung make any product that does not connect to their app.
while i love the samsung tv's (i have 4), and i have a samsung refridgerator, microwave and dishwasher, i would not recommend the range and hood combinations as they do not deliver a modern, wireless, experience.
so disappointed in samsung.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
It does not have wifi as advertised
damencho
2/7/2021
this hood does not have wifi connectivity. found out after it was installed ... and i stayed for hour and a half with support as they also had no idea.
it is advertised here and on all reseller sites that it has wifi connectivity and you can control it from an app, but that is wrong and it does not have it.
it has only bluetooth and there is no gas range that supports it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Good, but does not sync with range
Joe1
12/16/2020
happy with the fan, reasonably quiet, powerful, stylish and easy to clean filters (just throw them in the dishwasher). however, does not sync with my top-of-the-line samsung range/oven with wi-fi. samsung, please release a firmware update that will enable this feature!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Does not sync Samsung Smart range!
Jerry
12/11/2020
the description of this product is very misleading. i was sold a samsung range with this hood and assured it was the most advanced range available (nx60t8751ss. only to find out after installation that it is not compatible with this hood. a samsung chat rep even confirmed their most advanced range is not compatible with this hood because it lacks bluetooth. what a joke. the website also says to check the manual for compatibility. no such list exists in the manual.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Super powerful and looks amazing!
Makeroomfordessert
8/3/2020
I bought this hood to replace the old hood that originally came with my house, which was very weak and loud and wouldn't suck up any smoke whenever I used my stove or oven. This new hood is so much better and it looks wonderful, almost like a new kitchen. I've been cooking a lot more since installing this hood.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Not a TRUE recirculating hood
Unsatisfied
5/27/2020
recircs only thru front or top of cabinet. not possible for me. not in desc/spec. no return or credit. been thru 3 levels of support. unless resolved, no more orders of phones, appliances , tvs, etc.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Nice looking. Very powerful fan.
Jeongho Jeon
4/13/2020
I have this new fan as a part of my home remodeling. Used it for 3~4 months. Nice looking. Very powerful fan. Simple to use. Great product.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Hood
AndeeLM
8/27/2019
very quiet for a hood like this. love how the bluetooth works. when the stove goes on the hood does too. super cool!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Nice range hood, but doesn't connect to new range
ARayLSU
9/15/2018
The hood looks really nice and does a good job venting, even in recirculating mode. Only 4 stars though because it isn't compatible with my brand new Samsung NE58K9560WS induction range. It doesn't really have WiFi, it is "wifi enabled" through your Bluetooth and wifi enabled cooktop. Don't count on this feature.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
