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3.7 | 206 Reviews

28 cu. ft. French Door Refrigerator with CoolSelect Pantry

Samsung RF28HFEDBSR

How To Measure For Refrigerators

Available in 3 Color(s)

Features

  • 28 cu. ft. Ultra-Large Capacity
  • Twin Cooling Plus

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator
  • Width: 35.75"
  • Height: 70"
  • Depth: 36"
  • Energy Star Rated: Yes
  • Refrigerator Size: 28.07 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No
  • WiFi Connected: No

See More

 
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28 cu. ft. Ultra-Large Capacity

Our 28 cu. ft. ultra-large capacity French Door refrigerator has enough room to fit up to 28 bags of groceries*.

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Twin Cooling Plus

The Twin Cooling Plus feature maintains both high levels of refrigerator humidity to keep perishable fruits and vegetables fresher longer, and dry freezer conditions means less freezer burn for better tasting frozen foods.

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CoolSelect Pantry

The CoolSelect Pantry provides optimal temperature control for your food storage needs with Deli, Fresh and chilled options. Great for safely defrosting items within a controlled space.

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Ice Master

Our refrigerator's Ice Master produces up to 10 lbs. of ice per day and stores up to 4.2 lbs. of ice. This space-saving design leaves more room in the refrigerator.

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High-Efficiency LED

LED lighting beautifully brightens virtually every corner of your refrigerator so you're able to quickly spot what you want. Plus, it emits less heat and is more energy-efficient than conventional lighting. The sleek design saves more space than traditional incandescent light bulbs.

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Adjustable Shelves

Designed to fit taller items with ease, you can use this three-way shelf for all your storage needs. Use it as a standard shelf, slide-in for more space or flip-up for even more storage space.

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EZ-Open Handle

This specially designed handle allows for easy opening and closing of a fully loaded freezer. The low-profile handle design lifts up and glides out the drawer effortlessly.

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LED Display with Water and Ice Dispenser

An external, Ice Blue Digital Display allows you to easily control settings at the touch of a button. The Samsung Ice and Water dispenser provides a uniquely-tall opening so pitchers and tall decorative glasses can be filled quickly and easily. The external ice and water dispenser also serves as a filter, ensuring that plenty of filtered water, crushed ice and cubed ice is always on hand.

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ENERGY STAR® Rated

ENERGY STAR® rated products meet strict energy efficiency specifications set by the government. This Samsung refrigerator not only meets ENERGY STAR® requirements, it exceeds them.

28 cu. ft. Ultra-Large Capacity Our 28 cu. ft. ultra-large capacity French Door refrigerator has enough room to fit up to 28 bags of groceries*.

Twin Cooling Plus The Twin Cooling Plus feature maintains both high levels of refrigerator humidity to keep perishable fruits and vegetables fresher longer, and dry freezer conditions means less freezer burn for better tasting frozen foods.

CoolSelect Pantry The CoolSelect Pantry provides optimal temperature control for your food storage needs with Deli, Fresh and chilled options. Great for safely defrosting items within a controlled space.

Ice Master Our refrigerator's Ice Master produces up to 10 lbs. of ice per day and stores up to 4.2 lbs. of ice. This space-saving design leaves more room in the refrigerator.

High-Efficiency LED LED lighting beautifully brightens virtually every corner of your refrigerator so you're able to quickly spot what you want. Plus, it emits less heat and is more energy-efficient than conventional lighting. The sleek design saves more space than traditional incandescent light bulbs.

Adjustable Shelves Designed to fit taller items with ease, you can use this three-way shelf for all your storage needs. Use it as a standard shelf, slide-in for more space or flip-up for even more storage space.

EZ-Open Handle This specially designed handle allows for easy opening and closing of a fully loaded freezer. The low-profile handle design lifts up and glides out the drawer effortlessly.

LED Display with Water and Ice Dispenser An external, Ice Blue Digital Display allows you to easily control settings at the touch of a button. The Samsung Ice and Water dispenser provides a uniquely-tall opening so pitchers and tall decorative glasses can be filled quickly and easily. The external ice and water dispenser also serves as a filter, ensuring that plenty of filtered water, crushed ice and cubed ice is always on hand.

ENERGY STAR® Rated ENERGY STAR® rated products meet strict energy efficiency specifications set by the government. This Samsung refrigerator not only meets ENERGY STAR® requirements, it exceeds them.

Features

  • 28 cu. ft. Ultra-Large Capacity
  • Twin Cooling Plus
Key Features
Ice Master Yes
Standard Features
Cool Select Pantry with Temperature Control Yes
External Filtered Water and Ice Dispenser Yes
High-Efficiency LED Lighting Yes
Cooling System Twin Cooling Plus
Surround Air Flow Yes
Power Freeze and Power Cool Options Yes
Humidity Controlled Crispers 2
Tempered Glass Spill Proof Shelves 5
Gallon Bins 3
EZ-Open Handle Yes
2-Minute Door Alarm Yes
Contour Doors w/ Smooth Finish Yes
CoolTight Door Yes
Dispenser Light Yes
Display Color Ice Blue
Filter Indicator Yes
Water Filter HAF-CIN/EXP
Refrigerant R134a
Adjustable Shelves Yes
Refrigerator Design
Type French Door
Color Stainless Steel
Refrigerator Features
Humidity Control Crispers 2
Gallon Bins 2
Total Bins 7
Dairy Compartment Yes
CoolSelect Pantry Yes
Extending Half Shelf 1
Foldable Shelves 1
Interior Light High Effeciency LED , Side LED + Showcase LED
Shelves 5
Slide-In Shelf 1
Slide-out Shelves 1
Spill proof shelves Yes
Water and Ice Dispenser Yes
Automatic Ice Maker Yes
Freezer Features
EZ-Open Handle Yes
Drawer Divider 1
In-Door Pizza Pocket Yes
Water and Ice Dispenser Yes
Cubed and Crushed Ice Cubed/Crushed
Interior Light High Efficiency LED
Large 2-Divider Opaque Bins Yes
Energy Usage
CEE Rating Tier 1
Power
ENERGY STAR® Certified Yes
Energy Consumption 725 kWh/yr
Capacity
Total Capacity 28.07 cu. ft.
Dimensions
Product Dimensions with Hinges, Handles and Door 35 3/4" W x 70" H x 36" D
Product Dimensions without Hinges and Door 35 3/4" W x 68 7/8"" H x 28 7/8" D
Product Dimensions with Door with Handles 35 3/4" W x 70" H x 36" D
Product Dimensions with Door without Handles 35 3/4" W x 70" H x 33 1/2" D
Product Dimensions with Doors Open 35 3/4" W x 70" H x 49" D
Product Dimensions without Hinges or Handles 35 3/4" W x 68 7/8"" H x 33 1/2" D
Product Dimensions without Door without Handles 35 3/4" W x 68 7/8"" H x 29" D
Shipping Dimensions 38 5/8" W x 76 5/8" H x 36 1/8" D
Net Height without Hinge 68 7/8"
Weight
Product Weight 326.284 lb.
Shipping Weight 352.74 lb.
Warranty
1 Year 1-Year Parts and Labor on Refrigerator
5 Years 5-Years Parts and Labor on Sealed Refrigeration System Only*
10 Years 10-year Parts and 5-year Labor on Digital Inverter Compressor (*Compressor, evaporator, condenser, drier, connecting tubing)

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator

  • Dimensions

  • Width: 35.75"
  • Height: 70"
  • Depth: 36"

  • Features

  • Energy Star Rated: Yes

  • Capacity

  • Refrigerator Size: 28.07 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No
  • WiFi Connected: No

Samsung Buy More Save More Delivery and Installation Rebate

Offer Expires: 10/1/2019 to 10/31/2019 Must be postmarked by: 12/31/2019

Enjoy exclusive rebate savings with purchase of qualifying Samsung Appliances. Rebate form must be postmarked by 12/31/2019.

Samsung Fall 4 Piece Kitchen Package Rebate

Offer Expires: 8/22/2019 to 11/5/2019 Must be postmarked by: 12/5/2019

Receive a 10% off rebate with purchase of qualifying 4 piece Samsung Kitchen Appliance Package. Rebate form must be postmarked by 12/5/2019.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.7 out of 5

64% of reviewers recommend this product.

1 Stars

Bad Ice Maker and now not cooling

angry customer 9/12/2019

this unit is less than 5 years old. we gave up on the ice maker 2 years ago because of the leaks and freeze ups. last weekend the fan was making all kinds of racket and now it won't cool.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Stay Away!!!

jzzr83 9/12/2019

ncie looking but it does not defrost properly and there is ice buildup that hits a fan. very loud and samsung says i need to pay to fix the known issue.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

Very unhappy

Amanda 9/10/2019

bought this brand new from lowes and around had to have a service call on it and a new seal put in and still have ice build up around the too of the freezer door.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
3 Stars

TIred of ice maker

sickoficebags 9/9/2019

love this beautifully designed refrigerator by samsung but i do not like the design of the ice maker. it continuously freezes over with no ice production for days.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

OK - Ish

mrskennedy03 8/28/2019

purchased in nov 14. may 19 - fan stopped cooling fridge, found a fix. ok till aug 4th - same issue. 23 days later same thing. tired of fixing the cooling system/fan. i was home & didn't loose food.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

Design

 

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Value

 
5 Stars

Family Friendly

RamaFam 8/26/2019

plenty of space for big items. filter is not expensive to replace. the freezer is wide, deep and has movable racks, which helps keep everything organized
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

Design

 

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Value

 
1 Stars

Falling apart with no support

Fleeced 8/19/2019

ice maker leaks water, handle came off, rails and rollers came off. samsung refuses to cover past 1yr.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

Design

 

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Value

 
1 Stars

Ice Maker Defective / Samsung will not help!!!

DMSAN 8/16/2019

ice maker has a serious design flaw that samsung clearly acknowledges. the ice maker freezes constantly and will not produce ice.....then the entire door become stuck
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

DEFECTIVE SAMSUNG REFRIGERATOR

Dr Hanna 8/6/2019

my refrigerator started making noise and leaking and not cooling in the refrigerator within 4 years. cannot find a technician to repair this model as they claim it is a common defect. not functioning.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

Design

 

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Value

 
1 Stars

Do not buy!

Kris Nicole 7/29/2019

do not buy. ice maker freezes over and there is no fix for it. i have had it 3 years and not the fan does not work, and the unit will not cool. yet another service call is needed.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

samsuck

odefin 7/24/2019

never made ice properly. have spent two summers trying to get fixed. samsung techs been out 4 x. still no ice.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

lot of space but some poor quality details

P Mum 7/14/2019

most importantly, the two compartments on the right hand door have now cracked. unusable after 1 year.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

Design

 

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Value

 
4 Stars

Beautiful fridge

NikiCat 7/13/2019

great fridge, but two items: 1. samsung places a sticker right under their name, the glue from the sticker will not come off. 2. the drawer is noisy.
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value

 
3 Stars

Plastic door bins break

meag2 7/2/2019

the bins break under normal use conditions. cheap plastic. i had more explanation but character limits prohibit me from sharing an actual review. well played, samsung.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
5 Stars

Cool fridge

Rayzosious 7/2/2019

good space holds temp well looks good a little problem with customer service
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value

 
4 Stars

Subpar water and ice dispenser

Tritoon 6/29/2019

fridge is very efficient and works well except the water and ice dispenser which is awkward to use and ice flies all over while dispensing.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

Design

 

Features

 

Performance

 

Value

 
1 Stars

3 repairs in under a year

ErinV 6/18/2019

nothing but trouble! samsung knows this model is riddled with problems, yet they continue to sell it. beware. buy a different refrigerator.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

Design

 

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Performance

 

Value

 
2 Stars

Good til it isn't.

FrozenFedUp 5/19/2019

Worked fine for a year or so, but this model's fan gets iced up due to a design defect. I cleared the ice and it ran again for a couple of months before the ice built back up. It's a terrible design, and apparently this is a problem for all fridges of this model. Don't waste your time or money.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

Freezer /ice maker is nothing but trouble

AMB1 5/7/2019

I have had this less than 1 year. Freezer stopped freezing 2 months after purchase. Samsung told us it was because we had a bag of ice in it. The handle fell off the freezer door. The ice maker accumulated frost, didn't keep the ice cold enough and it defrosted and refroze in clumps. The sensor to turn off ice making function didn't work. Repair man came out. Said this was a KNOWN problem. In fact, my neighbor had the same issue. Why didn't Samsung contact me? What good is registering my product if they don't provide customer service for known issues. Very disappointed in ice maker operation and Samsung Customer Service. Refrigerator features are nice.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Upper ice maker totally frozen.

pmdski 5/3/2019

We bought this last summer. About 1 month in the upper ice machine frosted over totally. Not able to open the door, totally frozen. Also the freezer handle keeps becoming loose and falling off. I have fixed that about 10 times. Now the silver end to the freezer handle fell off and will not go on. We like the layout of the fridge but all the small things are the problem. We got this a Lowes and have not been happy with it at all. Do not recommend.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
3 Stars

Samsung refrigerator ice maker

Perrycjr 5/1/2019

Samsung refrigerator ice maker multiple problems and was deemed unrepairable. Great refrigerator except for the ice maker .
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

I want to say I Love it, but I can't

ShelleyBB 4/29/2019

I want to love this refrigerator, and I did at first. For the first year it was great, then I noticed around the water/ice dispenser in the door there was rust from it leaking. Then the ice maker for the door kept freezing up and we finally called for service. We have had it serviced twice for the same problem and they replaced the top two doors to take care of the rusting issue. It still freezes up and the door is starting to rust again around the water/ice dispenser. In the last 6 months we have had to throw out so much milk that has curdled long before the expiration date. At first we thought it was because we kept the milk in the door. So we rearranged the shelves and placed the milk on the bottom shelf towards the back of the refrigerator. That has not helped at all. We are now noticing ice building up on the back wall of the refrigerator along a seam in the wall. I love the size and the dual ice maker (even though only one is working) but I no longer wish to throw out spoiled milk on a weekly basis. Looking for a new brand with similar features.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

RF28HFEDBSR bad design

TEC dude 4/17/2019

RF28HFEDBSR ice maker continues to freeze up and quits making ice. SAMSUNG knows about the problem but has not done anything to help the people who bought it.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Problems - do an internet search by the brand name

JANICE G 4/17/2019

Problems - do an internet search by the brand name and you will find them. I have owned a Samsung refrigerator for 5.9 years. At this time I have had 2 ice makers replaced and and now the ice maker is broken a 3rd time. Plus there is a water leak, leaking water inside the fridge and onto the ground. I am a 77 year old women and have had to pay for these repairs, plus am on my hands and knees cleaning up the water. I reached out to Samsung and all they can tell me is the warranty is expired. THIS IS A DEFECTIVE PRODUCT - DO NOT BUY. Research the ice maker and water line leak issue it is well documented on the internet. I am appalled at their customer service response of this is out of warranty. If this had only happened 1 time I would understand but the ice maker breaking the same way 3 times and leaking water is more than just a minor 1 off issue. Research their product and read the reviews that talk about the same issues I am having. DO NOT BUY.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

LEAKS AND HAS CONSTANT ICE JAMS

LC462 4/14/2019

Repeated ice build up in ice maker and it leaks water out of the ice dispenser door constantly. The catch tray fills up with water and then overflows all over the floor and door. They have been out to "fix" it 5 times and it still does the same thing! Buy a different model!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Fundamental Design Flaw - Class Action Lawsuit

Ben Pearson 4/10/2019

Where do I begin with this utter piece of TRASH that Samsung decided to call a refrigerator. This refrigerator was purchased new in early 2017 along with an entire kitchen suite of Samsung appliances AND a Samsung front load washer and dryer combo. Of the numerous, and I mean numerous problems we've had with all of these Samsung appliances; this "refrigerator" certainly takes the cake for worst appliance I have ever owned. Throughout the course of my 2+ year ownership of this refrigerator I have had 14, yes, FOURTEEN service calls on this refrigerator. There are 2 main critical design flaws with this refrigerator. 1. Ice continuously builds up around the top of the compressor lines that enter the refrigerator. These are located behind a plastic panel at the back of the refrigerator. This ice builds up and blocks the primary fan from circulating cold air into the refrigerator. Once this happens everything is 'luke-warm' inside but this "intelligent" refrigerator still thinks its cold inside because the temperature probe is not actually located inside the refrigerator. I have had all the manufacturer's recommended "fixes" for this completed several times over and nothing solves this problem. We have tried new condenser line sensor, main board replacement, installing of the new, longer drain probe for the evaporator heating element, installing the updated version of the condensation drain tube rubber fittings that allow water to flow through but no air back in, and about 5 different back panel replacements with ZERO effectiveness. This #1 issue is a material weakness to the design of this refrigerator, Samsung is fully aware of this issue and CONTINUES to sell this design to US consumers. This should warrant a class action lawsuit for this reason alone. 2. The ice maker fails to drop ice into the tray because it freezes to the side of the ice maker. This is a well documented issue as well and there is no fix for this design. I have had Samsung authorized repair technicians, centerpoint technicians, and Sears technicians work on this refrigerator and the message is clear: STAY AWAY FROM SAMSUNG REFRIGERATORS.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

If I could give less than a 1 star.. Ice maker!!

LaurenMinj 3/24/2019

The ice maker has been nothing but problems. It freezes up daily. Dethaw it to get the ice to work each day but now even that doesn't work.. I am beyond frustrated and all of the issues happened a day after our 3 year warranty expired. It is not a cheap fridge, so you'd expect the darn thing to work!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
4 Stars

Do you really have to turn off the water

ckeen100 3/4/2019

Do you really have to turn off the water to change out the water filter? With my old Samsung, very similar to this one, the filter was in the back top shelf and just twist it out and twist in the new one. A few drips on the shelf but didn't have to pull the whole thing out from the wall to turn off the water.
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Ice maker freezes over

Angrycostumer 2/17/2019

I will never buy a Samsung Refrigerator ever again. The ice maker freezes over and water always leaks out of it. Samsung should recall the ice makers and make it nice for their customers.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

bad ice maker

not happy 1 1 1 1 1 2/9/2019

ice maker keeps freezing up. have to disable and clean out at least every other month. had it serviced and was told that it was not properly sealed and Samsung knows it is an issue and did nothing. DO NOT RECOMMEND.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
4 Stars

Great Fridge, Terrible Ice Maker

PaddyNT 2/7/2019

We've had this refrigerator for nearly two years now. We love the storage space, the versatility in adjusting shelves and drawers, the door-in-door, and the water and ice through the door. The downside is the ice maker. We use it daily, but the ice gets jammed up before it falls into the bin and we have to break it up at least once every two weeks. Of course, the ice maker started failing when we were just out of warranty.
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

This refrigerator is junk!

SarahBC 2/6/2019

My refrigerator was manufactured in September 2015. Here we are in February 2019, and here is the list of repairs. Ice maker not working (class action lawsuit there), freezer handle broken two times, refrigerator fan broken, and now it is leaking coolant due to the poor quality aluminum based coils. Do not buy!!!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Very Disappointed

Stan61 1/31/2019

My Samsung French door refrigerator (Model # RF28HFEDBSR) which is only a little more than 4 years old has been making a loud vibrating noise that increases in loudness and frequency with time. Apparently ice build up around a fan used for air circulation. A professional repairman removed and replaced a temperature sensor, but the problem came back within a week.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
3 Stars

Terrible ice maker

TimbooSlice 1/14/2019

We have had this model for about 4 years and have found that the ice maker is the absolute worst part of this refrigerator. The milky-colored ice I can live with but the auger that moves the ice from the bin breaks most of the whole pieces into little chunks so you end up with half pieces, chips, and a few whole cubes. That is only 1 problem with the ice service. The other major concern is the slow speed at which the ice is dispensed. Clink, rrrrr, clink, rrrrr, clink, etc., it takes about a minute to fill a pint glass.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Horrible

JenniferStras 1/11/2019

This is the worst refrigerator I have ever owned. The ice maker doesn't work. When you brush past the refrigerator it leaves scratches and marks. For the price I am so disappointed. I would never buy a Samsung product.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Poor engineering on ice maker

Hoggintx 1/10/2019

Love the look and feel of this unit, however the ice maker and its chamber is poor design. It let's warm air in and causes it to freeze up ever 4 months or so, and u have to take a blow dryer to it to defrost it. On top of that it leaks water out due to the condensation from the air intake. This started happening about 9 months after I purchased it and by the time I contacted Samsung, it was out of warrenty. So make sure you get a good blow dryer if you want a Samsung. Also recommend googling Samsung ice maker to see I am not the only person having this issue
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Wished I hadn't purchased this brand.

MEME2010 12/27/2018

I purchased this model about 2 years ago, paid over 2000.00 and it has now stopped cooling. Wished I hadn't purchased it.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Warning! DO NOT BUY SAMSUNG

FromAFriend 12/27/2018

Ice maker freezes and ices over. Factory defect No support from Customer Service.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Beautiful refrigerator poor design

Beach batman 12/3/2018

I bought this in 2016 and it's been broken since 7/18. Ice ker broker due to constant freezing up after 18 months. I had to take it apart monthly if not bi- weekly until I gave up and turned off the unit. Refrigerator began freezing up after 24 months. Service techs have visited and tested my refrigerator in October/2018 and stated the ice maker will require constant repairs due to a design flaw. They tested the main refrigerator and found it also required a new mother board after 30 months. I dropped that amount for repairs, listened to the techs updates on my refrig and felt my stomach drop. $2000+ for a beautiful unit and I have to pay for monthly service calls or start the repairs myself. We talked about a breaking point of when will the repair costs out weigh the loyalty. I am currently scheduled for my 3rd service call in 6 weeks and the service techs are backlogged for over a week. Breaking out RTIC coolers and hoping...read your google and YouTube reviews before your buy this. Move on
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
4 Stars

Very nice and quiet

FireGuy12 12/2/2018

This is a great refrigerator freezer with one exception. There needs to be an open ice bucket that is removeable so you can dump iceinto a cooler our counter top ice bucket.
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

Glass Shelf above the fruit & vegetable draws

J Montana 11/26/2018

To be able to remove the glass shelf above the fruit and veggie draws was a difficult, but not impossible task. I would not wish this task on anyone, tho the customer service agent tried her best to assist me the written instructions were easier to follow. Samsung couldn't you have made this task any harder to do.
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

Terrible Experience with Samsung Appliances!!

Lisa VB 11/16/2018

In October 2010 I redid my kitchen and replaced all appliances. I bought a Samsung over the range Microwave and a Samsung French Door Refrigerator with Cool Select Pantry. My microwave died one month after the warranty expired. After wrestling with Samsung, they sent someone out to replace the control panel. It just died again this summer. Now the refrigerator is done. Dead! Defunct. Freezer just conked out, followed by the fridge. Of course right after stocking up for Thanksgiving, so tons of food spoilage! And of course, the warranty is for 5 years. I don't expect an appliance to last forever, but when one spends over $2100 one expects it to last for only three years longer than the warranty. Or one month, as in the case of my microwave. I had my previous fridge, an Amana, for 22 years. So done with Samsung!!!
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

Difficult to clean. Ice maker is clogging.

TeacherMom69 11/14/2018

Our fridge is barely 5 years old. Ice maker made increasingly loud noises a few months ago. We paid repairman to assess. Bill to repair would've been over $500. Instead, youtube helped us address some of the problems. Too long to list here. Basically, the ice gets stuck often. We have to defrost manually. Next problem. Glass shelf over the drawers is difficult to clean. Mold grows between the glass & drawers. Drawers jam whenever pulled open. Shelf space can be better designed. I don't recommend this model. Check out youtube review videos. Appliances are not made with quality in mind. We're looking for basic fridges now. By the way, our previous fridge lasted 12 years.
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

Defective ice maker. Cannot be repaired

the1percent 11/12/2018

Do a search and you will find this is a common problem that countless tech visits will NOT fix. Ice maker freezes up and water drips into ice bin and out ice chute.
Originally posted on Samsung.com

No, I do not recommend this product

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Features

 

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5 Stars

Best refrigerator ever

bob bob 11/6/2018

Great Refrigerator! All storage is perfect. The shelves are easily adjusted to changes.
Originally posted on Samsung.com

Yes, I recommend this product

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1 Stars

lighting and layout

troubleshooter 10/28/2018

I have had this refrigerator for about 6 months. I find that it runs 98% of the time and is noisy. The ice maker makes the ice and almost immediately freeze together and then you hear popping noises quite often and is very annoying. I have had 2 previous refrigerators with ice makers.and they worked good. I called about having someone look at it and i was told if they don't find anything wrong i would have to pay for the service call even though it is under warranty.
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

Buyer beware!!

Christiec74 10/8/2018

We purchased this refrigerator along with 3 other appliances a little over a year ago. Very shortly after we brought it home we experienced issues with the ice maker and freezer. The ice maker kept freezing up and the ice was a little melted when it was dispensed. We had Samsung come out about 6 times. Every time the ice maker would work for a couple weeks and than eventually freeze up again!! Now that it is over a year they will not do anything! However we have had this problem all along!! I feel it is a flaw in the design of the fridge. Now I am stuck with it!! We have also had issues with our Samsung stove, microwave and dishwasher!! Unbelievable!! Stay away from Samsung products!!
Originally posted on Samsung.com

No, I do not recommend this product

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2 Stars

Is the ice maker fixed?????? Model RF28HFEDBSR/AA

Jimmy G 8/27/2018

We bought this model in May 2016, since then we have had The Geek Squad out to replace the guts for the ice maker three times since November 2017 and again as recently as June 2018. And now it's dispensing water before the slushy ice which has been the problem. Thankfully we bought the bumper to bumper extended warranty at Best Buy, now they are going to replace it with any manufacturer we choose. I called Samsung today, they told me this model with the ice maker issues has been fixed but couldn't give me a date when the problem was fixed. My original unit was built in October 2015. Perhaps Samsung sees this message and can respond when the issue was recognized and a date when this model was determined as fixed. Then any models produced after this date there shouldn't be a problem, right???? If they can't, I won't be replacing my unit with ANY Samsung model. Unless they can give me an answer, I'm not recommending this unit.
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

Defective from day one

WreckedFridge 8/22/2018

We have had problems with this from the very beginning (four years ago) and multiple service people out to "repair" it. Everything that could go wrong did - ice maker doesn't work, water pools under the deli drawer causing mold, door gasket doesn't seal, shelves along the side cracked immediately - the list goes on. Our compressor is now shot and the fridge stays at 50-ish degrees. This is the most expensive garbage I have ever purchased. We're fridge shopping tomorrow and won't be buying Samsung appliances again.
Originally posted on Samsung.com

No, I do not recommend this product

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2 Stars

Don't be fooled.

Taylor H 8/20/2018

We've had this refrigerator for 9 months. I was SO excited to buy this refrigerator. However, I saw a lot of reviews about the ice maker freezing through and not working. After three months of use, the ice maker did the same thing. It now happens 3 times a week. We had a technician out today who told us this is extremely common and they tell people to NOT buy this model for this exact reason and all of the parts to fix the problems are on back order and there is no definitive date of when they will be in.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

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Value