Poor performance
Steve
10/9/2017
Bought this unit 16 months ago. I have had it serviced twice w parts replacement under warranty. Now I have a discharge pumped failed and it is not under warranty. That's just poor reliability.
No, I do not recommend this product
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WOULD NOT RECOMMEND
ataubert
9/13/2017
The unit RATTLES - ALL THE TIME! We've had two WP Service Techs out from two different companies. The first zip tied a part and said that should fix it, it didn't. We lived with it but then the noise level increased to the point that we could only run it at night. Then we decided that was just wrong so we called another company. The second tech said the "fan was hitting something and moved it over a little". It stopped rattling for 15 min., just enough time for him to get down the road.
We purchased the unit 7/17/15, however we were building the house, which took much longer than anticipated. The unit actually was installed 4/12/16.
No, I do not recommend this product
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Repair nightmare
Frustrated buyer
9/3/2017
Bought this model at end of May 2016. It died after 3 wks. Needed new condenser. Friend here in the same town had the same problem. Part required was on national backorder. What? The unit was brand new! Getting unit repaired was a nightmare. Was told part would arrive in 7-10 business days. Took 4 weeks. Whirlpool certified repair co. was also a nightmare. Service person showed up to diagnose the problem but did not keep appt for installation. Very hard to reach owner who finally came on a Sunday (The unit is in a vacation rental that changes on Sundays). But he did not re-seat the drain hose properly in the drain pipe to the outside resulting in water damage to ceiling and wall in the room below. Sent him an email with photos and repair estimate. He agreed to pay. Sent him another email with photos of wall and ceiling after repairs were done. Told me if I didn't get check in 30 days to contact him. No check in 30 days. Called him. No answer and mailbox full. Sent email. No reply. Sent another email 9 days later indicating that I would have to advise Whirlpool of this situation if I didn't hear from him. Received reply from him saying there was no need to be nasty. He was out of state at a funeral and settling an estate. Told him I was only being firm since there was radio silence on his end and I had no clue what was going on or if he was even still in business. Finally received a check from him 6 weeks later. Horrible experience. Have had no problems since the repair but with a breakdown right after purchase, the required part on BO, and an unreliable and inept repair co. that made me and my rental agent crazy, I would not buy this item from Whirlpool again.
No, I do not recommend this product
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Poor Instructions and Help
Mad Janet
8/11/2017
I have a Whirlpool ice maker that is 1 year old. I am trying to clean it. I have wasted 2 bottles of overpriced Whirlpool cleaner and the cycle still has not run. Whirlpool chat would not help. The cycle will not start. The add cleaner light flashes until you unplug the machine and comes on again if you plug it in. Whirlpool will not help me. Do not buy an ice maker from Whirlpool.
No, I do not recommend this product
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Excwellent product
Customer
8/2/2017
We've only had this appliance for less than a month. However, it rates the 5 star review for the quality we've enjoyed.
Yes, I recommend this product
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None
Tuby
7/25/2017
I am unable to review. I bought this machine in June and it worked for a couple of days, then stopped. Technician was called in, he could repair it but I did not want a new machine that needed a repair right away. I am still waiting for a resolution so that a new one can be sent to me. I cannot make a recommendation because I do not know and it would be unfair to the ice maker'. I selected this machine because of Whirlpool's + reputation.
No, I do not recommend this product
Poor Warranty Coverage
MBD
7/7/2017
We decided to spend the extra money to get an ice maker that had better reviews because it seems like most of them have issues. That was a complete waste because at 15 months, ours stopped making ice completely. Unfortunately, the warranty is only good for 12 months. The fan motor and control panel both had to be replaced with 2 service calls = $500. I called to see if they would be willing to help with at least the parts but they were not. Beware!
No, I do not recommend this product
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Lots of clear bar ice!
The Mc
7/4/2017
Great bar ice machine. Make sure you have a pump or gravity drain. Our plumber didn't know what he was doing and flooded our wood floors! This machine make LOTS of ice. We often have to turn it off a while. Wish it had two ice level making speeds like our old one did. Also would like that the inner door would shut rather than flop down but all in all a great machine so far.
Yes, I recommend this product
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works well
Art
6/27/2017
This was a replacement for a u-line and makes good clear ice.It does have a filter with easy access at top front when you open door ! seen other reviews that said no filter; hard to miss ! directions on door ! size was perfect slid into same cabinet with a 1/4 " gap at top looks fine and lets the heat out of cabinet !!
Yes, I recommend this product
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Love It
The Elms Ranch
6/15/2017
Makes a lot of ice very quickly. One little quirk is turning off completely, but seems to be an issue with the install of the drain hose so can be fixed
Yes, I recommend this product
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Beautiful clear ice
buddybear
6/13/2017
Replaced a 15 year old ice maker with the same brand. Ice production had become a problem with the old one. Opened the door after 24 hours of operation, to find the bin FULL. We love the addition of a light inside the bin. Great product.
Yes, I recommend this product
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Good Ice maker
GLE
6/13/2017
So far it is great
Yes, I recommend this product
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Not CUBED ice!
scork
6/4/2017
Wish the ice was CUBED ice, not sliver ice. Needs to have an ice size adjuster!!
No, I do not recommend this product
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Replaced ice maker
Weez
5/25/2017
Replaced our old Whirlpool ice maker that quit working. Love that it has the place for a filter built in.
Yes, I recommend this product
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Icemaker Revew
Bill
4/18/2017
I bought machine about a month ago and like the form of the ice it makes. Everyone else seems to like it too. The ice storage isn't what it should be.
Yes, I recommend this product
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Cannot Perform to Advertised Specs
Upset Whirlpool Customer
4/13/2017
This icemaker is supposed to make cubes, but it makes slices/slivers. Instead of cubes that are 3/4" x 3/4"-as Whirlpool advertises-and there is an accepted definition for cubes, it makes wet slices that are only 1/8" thick. We have had it serviced by both the dealer and by Whirlpool authorized service. Both service people called into the Whirlpool TechLine and were told the best this unit can possibly make is pieces of ice that are 3/4" x 3/8"-which it cannot do for us; moreover, if it did, we would still not be satisfied.
This purchase has cost us far more than the price of the unit itself. We spent considerable money to have custom cabinetry built for the unit-and to have a plumber make a drain for it, not to mention actually installing it. We had a large party to show off our newly renovated kitchen, and were totally embarrassed by the fact we had to go out and buy ice.
I believe the claims made in Whirlpool's own advertising (versus what the product can actually do) violates North Carolina Deceptive Trade Practices, the FTC's guidelines for Truth in Advertising and Marketing, and Whirlpool's own Code of Conduct.
We have never been able to use any ice this machine makes and have now turned it off.
Meanwhile, Whirlpool refuses to take it back. The dealer does not want it back either. And we have a useless and poorly-designed unit-on which we wasted a considerable sum of money.
No, I do not recommend this product
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Outstanding Convenience
Carlito
4/12/2017
Ice always available. Can't live without it.
Yes, I recommend this product
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Wonderful Ice!
G.B.
4/12/2017
We replaced a 22 year old Whirlpool Ice Maker with this unit. We like it very much. Produces lots of wonderful, clear ice. Would have rated as five stars except it lacks a thickness control for the ice. We would prefer a little thicker cube.
Yes, I recommend this product
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Excellent ice maker
Sandy
4/11/2017
Filter is great for a more pure water, light insidebvery good for seeing, great under counter ice maker.
Yes, I recommend this product
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Love the cubes!
Carolyn
3/22/2017
Love the convenience of having extra ice for our large family gathetings. This ice maker easily keeps up with our demand.
Yes, I recommend this product
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Convenient
Carolyn
3/16/2017
Provides quality and quantity of ice for large gatherings. Noise level could be lower especially when the ice being cut.
Yes, I recommend this product
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Wish I Had Not Bought It
J D Walker
3/8/2017
This is not a good ice maker. It uses way too much water in the ice making process and most of it goes down the drain. I have a very good RO system with a 12 gallon capacity and this ice maker will drain the tanks every 48 hours. How I wish I would have bought another brand.
No, I do not recommend this product
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.
Rob
1/5/2017
is ok
Yes, I recommend this product
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Great Machine
Av8rcindy
1/2/2017
Easy hook up with clear ice.
Yes, I recommend this product
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Excellent ice maker
Av8rcindy
12/26/2016
Bought this Whirpool ice maker & very pleased. Easy to hooked up & love the clear ice.
Yes, I recommend this product
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Great features!
Emmett
12/15/2016
We just moved in to our new home outfitted with this great ice maker. Awesome product. Exactly what we wanted. Everyone loves having great ice available all the time.
Yes, I recommend this product
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Average
Bar lover
12/14/2016
I was excited to have my first ice maker for a new bar area I installed. I have been a bit disappointed by ice quality. The cubes are small, approximately 3/8 inch thick, and soft. They melt very quickly when used to make drinks, making beverage quality quite watery. I still find myself going to the freezer for larger ice cubes for making drinks. Frustrating.
No, I do not recommend this product
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Great choice!
Emmett
12/8/2016
Just built a new home. My one decision I was allowed to make was adding this ice maker. We are extremely glad we did. We love it.
Yes, I recommend this product
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Convenient and works great.
Kandito
10/27/2016
Looks good and works great. Ice machines are noisy by nature, but this one is pretty loud...
Yes, I recommend this product
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We really enjoy it!
Dog Lover
10/14/2016
It's really a great additional kitchen appliance.
Yes, I recommend this product
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Icy Cold
Sisky
10/11/2016
Ice machine works well. Makes cubed ice and lots of it!
Yes, I recommend this product
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Whirlpool Gold® 15-inch Ice Maker with Reversible Door
Lori D
10/5/2016
Bought this to replace Kitchen Aid that no longer worked after 12 years
Yes, I recommend this product
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Very nice replacement
Dan Ruelas
9/28/2016
I have been very impressed with this machine so far. Has exceeded my expectations and it has been a perfect match with my other appliances. After owning another high end brand this unit has outperformed my old unit. Not only is it more quite, it is a more elegant machine. Has been designed with the consumer in mind for maintaining. I would highly recommend this machine to other users.
Yes, I recommend this product
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So far so good!
Den
9/24/2016
Had it installed for about 2 weeks, very nice machine. I love the light on the inside. Like the handy access to the water filter very nice.
the machine doesn't come with a filter, we had to wait a couple of days to get a filter very high-priced filter.
The manual says it comes with a filter!
Yes, I recommend this product
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Great brand!
KDW
9/22/2016
I trust Whirlpool brand products! That's one reason, the other was price, that I chose this ice machine. Loving my good ice!!
Yes, I recommend this product
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Worth the wait!!!
Ice Man
9/10/2016
We are so happy with our ice maker. We put it in our laundry room and did not have to give up any of our kitchen cabinet space. It is so wonderful to have fresh ice all the time!
Yes, I recommend this product
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Quiet and great ice
Dengallagher
9/7/2016
We replaced a aging Viking ice maker with the Whirlpool. While the cubes are not as large and square, it produces a consistent amount of clear ice and is very quiet.
Yes, I recommend this product
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Great ice maker for the price
BeckiB
9/7/2016
I purchased this ice maker to replace one that had been giving me a lot of trouble. Even though this one cost less, it is quieter and is nice and light inside. I like the top handle. I have black granite tops and the handle blends in well. My only complaint is that the instructions said that a filter came in my accessory bag and there wasn't one there so I have to buy one for $50.
Yes, I recommend this product
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Disgusted
Richard Cole
9/6/2016
Bought the unit on 8/9 and on on 8/26 less than a month later the compressor fails.
No, I do not recommend this product
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Great Features!
Charlotte
8/30/2016
I bought this a month ago and really like it. Installation and directions for use were user friendly. Ice machine runs very quietly and I am very pleased with the performance. I owned tow kitchen aide ice makers previously and I think I like this better.
Yes, I recommend this product
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Constantly runs
JS
8/23/2016
Happy yet concerned, it does make ice pretty fast. Nice sized cubes.
Not sure if it's by design but the ice maker seems to be constantly running as if it's not quite cold enough to built up enough ice to fill up and hold it.
Yes, I recommend this product
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Great replacement
Misty
8/23/2016
I bought this lady week after my 25 yr old machine finally died. I had paths replaced on it about 5 times in that time . This is the updated version of hat I had. It seems to be more efficient producing more ice faster so far so good. Like others say the machine is a bit noisey but not much different from prior model
Yes, I recommend this product
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n/a
rick
8/19/2016
works great....so far
Yes, I recommend this product
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Lots of Ice with Too Much Noise
Tire Dr.
8/6/2016
This icemaker replaced a competitor's unit that was 10 years old. The Whirlpool makes plenty of ice, but the unit is much louder than the old 'brand X' unit I had previously. This unit is in our kitchen and the noise is very noticeable.
No, I do not recommend this product
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My Ice Under Light!
Jo
7/29/2016
Former ice maker was 11 years old. The same model now has a light and the inner-door closes with shutting the outside door. The ice tastes great with the added filter system. Only concern is that it seems to be "wet" ice when removed from the bin. Is the light staying on after the door is closed?
Yes, I recommend this product
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Great
Sandy
7/25/2016
Very happy with product so far!
Yes, I recommend this product
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Great ice maker
AS in KS
7/22/2016
This is our first ice maker and so far so good. Makes nice clear cubes and has good bin capacity. Noise level is the only drawback but no worse than other ice makers.
Yes, I recommend this product
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Works well.
Pete
7/22/2016
Replacing another ice machine
Yes, I recommend this product
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Size of the cubes are wonderful
Gregg the not so handyman.
7/22/2016
I bought it a month ago and have been very happy I did.
Yes, I recommend this product
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Not Happy
EC
7/22/2016
This item took almost a month to receive after ordering. Once received, it was opened and I found the door was damaged with a crease. Immediately Whirlpool was contacted - I was told it would take an additional 3 weeks for a replacement door. It has been almost three weeks and I still have no eta from a customer service rep. In conclusion, i should have stayed with ULine.
No, I do not recommend this product
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